Tracking

Check the shipment status before asking SAVA to escalate it.

Tracking updates depend on carrier scan events. New shipments often need time to enter the carrier network before movement appears online.

Carrier scansTransit timingDelayed updatesWhat to expectWhen to contact SAVA

Support note 01

What to expect

A shipping label can be created before the parcel receives its first live scan, so early tracking pages may look inactive for a short period.

Split or mixed-product shipments can generate more than one tracking number when the order is packed in separate groups.

Support note 02

If the shipment still has not moved after the next business day, gather the order number and tracking number first so the team can check it quickly.

If the parcel shows an exception or failed delivery attempt, include the exact status message when contacting support.

What helps SAVA review faster

Order number or tracking numberExact product title or SKUPhotos when damage or mismatch is involved

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Still need something else?

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